Shipping Policy

Relmoro — Effective Date: March 20, 2026

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or US federal holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Destinations

We currently ship to all 50 US states. At this time, we do not ship to PO Boxes, APO/FPO addresses, or US territories (Puerto Rico, Guam, etc.). International shipping is not available at this time.

Shipping Times & Rates

Estimated delivery times are as follows:

•       Standard Shipping (5–10 business days): FREE on orders $50 or more

•       Standard Shipping (5–10 business days): $4.99 on orders under $50

Note: Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or high-volume periods (e.g., holidays).

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can also track your order at: relmoro.com/pages/track-order

Lost or Stolen Packages

Relmoro is not responsible for packages that are lost or stolen after delivery confirmation. If your tracking shows delivered but you have not received your order, please check with neighbors and your local carrier first. Then contact us at support@relmoro.com and we will do our best to assist you.

Damaged Packages

If your item arrives damaged, please take photos of the packaging and the product, and contact us within 48 hours of delivery. We will arrange a replacement or full refund.

Address Accuracy

Please double-check your shipping address before submitting your order. Relmoro is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error immediately after placing your order, contact us at support@relmoro.com as soon as possible.